Returns Policy
Returning goods after despatch
Cooling off period
When you order from us online, you are entitled to a cooling off period after despatch of your goods. During this cooling-off period, you can return your goods. Our cooling off period is 7 days (from delivery of the goods to you) which includes any statutory cooling off period.
This period starts the day the contract is agreed and becomes binding (i.e. you receive a Despatch Email from us) and ends 7 days after the day following delivery of the goods. Goods returned after this date cannot be accepted for refund.
Unless we are at fault (for example where you have received faulty items), certain items are excluded from the cooling off period guarantee.
We only refund money paid for the goods that are returned to us in its original and unused condition accompanied with the original box. The original hoop and tag must be unbroken and still attached with the jewellery.
We are unable to accept any returns on pierced earrings for hygiene reasons other than defective or damaged items.
Please note all refunds will be for the full price paid for the product, but not for the costs of postage
If you have received free delivery and goods are returned during the cooling off period a deduction of £10 will be charged to cover postage and packaging by agreeing to these terms and conditions at the time of order you consent to the deduction of this charge from any sums that maybe due to you for returning the goods under this policy. A separate charge of £10 is made for each separate order.
The cost of returning and packing any goods to us after they have been received by you is your sole responsibility
Faulty goods
Should you receive any goods you have ordered that are defective, damaged and do not meet the Quality requirements stated below please contact us immediately and we will help you resolve any issues as quickly as possible by delivering another item, replacing your order or refunding the amount paid. Goods which are not reported as defective or damaged immediately to us at the time of delivery shall not be accepted for return. It is your responsibility to immediately check your delivery as soon as you receive the goods.
Returning goods
Please refer to our Returns page for details of how and where to return goods.
If you wish to return goods during the cooling off period you have a duty to keep them in your possession and to take reasonable care of them until you return them. If you would like to return your goods this will be your responsibility and at your own cost. Goods must be returned in their original condition, including original packaging, within the cooling off period.
We do not accept refunds or exchanges on pierced items. This is due to hygiene reasons.
We do not accept refunds or exchanges on any goods after the cooling off period has expired.
Our returns policy does not affect your statutory rights. For further information on your statutory rights look at https://www.gov.uk/consumer-protection-rights.